01Location & Sourcing Strategy
Which work belongs onshore, nearshore, offshore, automated — or should stop being done at all, which is the option most reviews leave out.
Home/What we do/Global Services
Service
Global Services
Offshore was about cost. What separates institutions now is control.
Onshore, nearshore and offshore operating models designed around where work should sit — then governed on measured performance rather than a signed SLA.
The practice
We design where work should sit — onshore, nearshore, offshore, automated or not at all — and then build the governance that keeps it performing after the transition team leaves.
The savings case for offshore was settled a decade ago. What separates institutions now is whether they can see the work, govern it, and move it when the arrangement stops fitting. A contract is not control. Most of the value in this practice is in the operating layer that a sourcing deal does not include.
Start here
A contract is not control.
The cost case for offshore was settled a decade ago and is no longer a differentiator. What separates institutions now is whether they can see the work, govern it, and move it when the arrangement stops fitting.
Most of the value in this practice sits in the operating layer that a sourcing deal does not include — the governance, the measurement, the retained capability, and the knowledge that was never written down before it left the building.
- Location strategy
Core - Which work belongs where, decided on capability and risk rather than rate card alone.
- Transition
Core - Moving processes without losing the undocumented knowledge that made them work.
- Vendor governance
Core - Managing partners on measured performance rather than the schedule they negotiated.
- Captive design
Core - Standing up or restructuring shared services so they are an asset rather than an overhead line.
- BPO provision
Not us - We do not run your processes. We design where they sit and how they are governed.
- Staff augmentation
Not us - We do not place contract staff.
What we do
Four ways this practice is bought.
Most engagements start as one of these and grow into a second. None of them are productised — the shape is set in the first two weeks.
02Transition & Migration
The knowledge transfer problem is the whole problem. We plan around the undocumented parts because those are what break.
03Vendor Governance
Performance management that measures outcomes rather than adherence to a schedule of activities.
04Shared Services Design
Captive centres designed as capability rather than as arbitrage.
Our thinking
What we pride ourselves on.
Three of these are true of every Taidou engagement regardless of practice. They are also the three things we are most often told are unusual — which says more about the industry than about us.
The person who scopes it runs it.
There is no handoff between the team that wins the work and the team that does it. If you met someone in the first conversation, you will still be dealing with them in the last one. This is the single thing clients tell us they notice first.
We write down what we are not doing.
Every engagement starts with a scope that names the things we have deliberately excluded and why. It makes the first conversation harder and every conversation after it easier.
We stay past the point it is comfortable.
Most firms hand over when the design is agreed and the change has been announced — the moment of maximum fragility. We hand over to named owners after it is running, and we come back to check.
Where this lands
The industries we bring Global Services to.
Related thinking
What we have published on this.
Research
Interoperability isn't a compliance deadline. It's a business model.
CMS-0057-F is being treated as a date to survive. The organizations treating it as an operating decision are the ones still compounding on it in three years.
ResearchWhy transformation programmes stall at month nine
WorkBack-office migration across three delivery centres
Taidou Answer
Not sure this is the practice you need?
Describe the problem in your own words. Taidou Answer indexes it across every industry and service line we practice in, and routes you to the senior consultant who has handled it before.
Explore more