The savings case was won a decade ago. What separates institutions now is whether they can see, govern and move the work — not what they pay per seat.
The case is settled
Nobody is still arguing about whether offshore delivery saves money. It does, the range is well understood, and it is available to everyone. A capability available to every competitor at a similar price is not a source of advantage; it is a cost of participation.
What is not settled
Whether you can see what is happening. Whether the governance measures outcomes or activity. Whether, if the arrangement stopped working, you could move the work without losing the knowledge that makes it work.
A contract is not control. Most of the value sits in the operating layer a sourcing deal does not include.
The retained-capability question
The most common finding is that the retained organization was sized for vendor management and is being asked to do vendor governance. Those are different jobs requiring different people, and the gap only becomes visible when something goes wrong.
Where supervisors have moved
Third-party and operational resilience expectations have risen faster than most sourcing arrangements were designed to evidence. That is turning a commercial question into a regulatory one, on a timeline institutions do not control.
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